--- title: How to Set Up Branded Email Sending description: By default, Timecloud sends notification emails from a standard Timecloud address. Branded email sending lets you customise the sender so emails appear to come from your organisation. --- [Skip to content](https://help.jointimecloud.com/how-to-set-up-branded-email-sending#main-content) [Contact us](https://help.jointimecloud.com/kb-tickets/new?hsLang=en) [![Timecloud-Logo-600-2](https://help.jointimecloud.com/hs-fs/hubfs/Timecloud-Logo-600-2.png?width=200&height=40&name=Timecloud-Logo-600-2.png)](https://help.jointimecloud.com/?hsLang=en) Open main navigation Close main navigation - [Contact us](https://help.jointimecloud.com/kb-tickets/new) - [Go to app.jointimecloud.com](https://app.jointimecloud.com/) [Go to app.jointimecloud.com](https://app.jointimecloud.com/) Got questions? Ask away - There are no suggestions because the search field is empty. 1. [Service Portal](https://help.jointimecloud.com/?hsLang=en) 2. [Settings](https://help.jointimecloud.com/settings?hsLang=en) # How to Set Up Branded Email Sending ## What Is Branded Email Sending? By default, Timecloud sends notification emails from a standard Timecloud address. Branded email sending lets you customise the sender so emails appear to come from your organisation. **There are two options:** - **Your own domain** — send from a domain you control (e.g. [**mail.yourcompany.com**](http://mail.yourcompany.com/)). Requires DNS access. - **Timecloud subdomain** — send from a branded subdomain on Timecloud mail (e.g. [**your-company.mail.jointimecloud.com**](http://your-company.mail.jointimecloud.com/)). No DNS setup needed. You can configure one or both. When both are set up, **your own domain takes priority** once it is verified. If it is not yet verified, Timecloud falls back to your subdomain (if configured) or the default Timecloud sender. Where to Find It - Go to **Settings** → **Productivity Prompts**. - Scroll down to the **Email Settings** section. --- Option 1 — Send from Your Own Domain Use this option when you want full control over the sender address and domain reputation. ### **Step 1 — Choose Your Sending Domain** 1. In the **Your own domain** section, fill in:     | Field | Description | Example | | --- | --- | --- | | **Sending domain** | The domain emails will be sent from. Use a subdomain of your company domain (recommended). | `mail.acme.com` | | **Sender display name** | The name recipients see in the "From" field. Letters, numbers, hyphens, and underscores only. | `Acme_HR` | | **From address** (optional) | A custom "from" email on your sending domain. If left blank, `noreply@` your domain is used. | `notifications@mail.acme.com` | | **Reply-to address** (optional) | Where replies go. Must use the same sending domain. Leave blank if you do not need replies. | `hr@mail.acme.com` |       1. A live **Preview** shows the final sender address — for example: `"Acme_HR" `. 2. Click **Save domain**. ### **Step 2 — Add DNS Records** After saving, Timecloud displays the DNS records your IT team (or DNS provider) needs to add. **2a. DKIM signing records (required)** - Add each row below as a **CNAME** record: **Host** points to **Value**. - A table of CNAME records appears with **Host** and **Value** columns. - Click the **copy** icon next to each value to copy it to your clipboard. - Add all listed CNAME records in your DNS provider. **2b. SPF (recommended)** - This lets Timecloud send email from your domain. It does not replace your normal mailbox or IT email. - **If you already have an SPF TXT record at your domain, add** `include:amazonses.com` to that same record. Only one SPF TXT record is allowed per domain. - Timecloud shows the recommended SPF TXT record host and value. **2c. DMARC (optional)** - If your organisation does not already have a DMARC policy, Timecloud provides a suggested record. - DMARC is set on the organisational domain (e.g. `_dmarc.acme.com`), not the sending subdomain. ### **Step 3 — Verify** 1. Once DNS records are in place, return to **Email Settings** and click **Check verification**. 2. The status chip shows one of:     | Status | Meaning | | --- | --- | | **Waiting for DNS** | Records have not been detected yet. DNS changes can take up to 48 hours. | | **Verified** | Your domain is verified. Eligible emails will send from your domain. | | **Verification failed** | DNS records were not detected. Double-check the records and try again. |       You can leave the page and return later — your configuration is saved. ### **How to Remove Your Own Domain** - Click **Remove customer domain** in the form. - Timecloud will revert to the next available sender (your Timecloud subdomain if configured, or the default Timecloud sender). --- **Option 2 — Timecloud Subdomain** Choose a subdomain label for a branded sender on Timecloud mail — no DNS changes required. 1. In the **Timecloud subdomain** section, fill in:     | Field | Description | Example | | --- | --- | --- | | **Subdomain label** | A short label (2–30 characters, lowercase letters, numbers, and hyphens). | `acme-hr` | | **Sender display name** | The name recipients see in the "From" field. | `Acme_HR` | | **Reply-to address** (optional) | If set, replies go here instead of bouncing. | `hr@acme.com` |       1. A live **Preview** shows the final address — for example: `"Acme_HR" `. 2. Click **Save**. ### **How to Revert to the Default Sender** 1. Click **Revert to Timecloud default**. 2. Emails will immediately return to using the default Timecloud sender. --- **Good to Know** - The subdomain label (Option 2) must be **unique** across all Timecloud companies. If your chosen label is already taken, try a different one. - The sending domain (Option 1) must also be unique. You cannot use a domain that is already registered to another Timecloud company. - Certain labels are **reserved** and cannot be used (e.g. "mail", "admin", "support"). - Branded sending applies to notification emails such as lifecycle packages, task prompts, and blockout notifications. Standard system emails (e.g. password resets) are not affected. - You need **Email Sending** permission under Settings to access this feature. 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