How to Set Up Notifications

Getting There

1. Click Settings (cog icon) in the left sidebar.
2. Select Notifications from the settings menu.

Employee Shift Prompts

These are messages sent to employees based on their shift schedule.

Available prompts

• Early Start — notifies an employee when they clock in before their shift.
• Late Start — notifies an employee when they haven't clocked in and their shift has started.
• Early Finish — notifies an employee when they clock out before their shift is scheduled to end.
• Late Finish — notifies an employee when they're still clocked in after their shift should have ended.

To configure a prompt

1. Toggle the prompt on.
2. Set the Threshold (minutes before or after the shift boundary that triggers the notification).
3. Customise the Message text employees will see.

Notification Type

• Choose how employee prompts are delivered: Mobile App, Email, or both.

Administrator Prompts

These are alerts sent to managers and admins.

Available prompts

• Early Start, Late Start, Early Finish, Late Finish — same as employee prompts, but sent to the manager instead.
• Each can have its own Threshold and Message.
  
  

Manager Notification at Clock In

• Toggle on to notify admins when employees clock in.

Manager Notification Type

• Choose how manager prompts are delivered: Mobile App, Email, or both.

Manager Report

• Toggle on to send admins a daily attendance summary email.
• Set the Manager Report Time — the time of day the report is sent.

Emails 

Leave Application Emails

• Toggle on to email admins when employees submit a leave request.

Block Out / Availability Emails

• Toggle on to email admins when an employee submits, updates, or deletes a blockout or availability entry.
• When enabled, managers and admins receive an email notification with the entry details — date range, times, recurrence, and any comment the employee added.
• Notifications respect direct reporting lines, so managers only receive alerts for employees who report to them.
• Individual managers can opt out from their employee profile (Operations → Reports → Block Out / Availability Emails toggle).
• This setting is off by default.

Not Working Shift Notifications

• Toggle on to notify admins when an employee clocks in for a shift they are not scheduled to work.

Saving Your Changes

• Click Save Changes at the bottom of the page.

Tips

• Start with the most important prompts (e.g. Late Start for employees, Manager Report for admins) and add more as needed.
• Set reasonable thresholds — a 5-minute late start threshold avoids false alerts for minor delays.
• Use Leave Application Emails so managers never miss a time-off request.
• Enable Block Out / Availability Emails to keep managers informed when employees change their availability — especially useful for teams with frequent roster changes.