--- title: How to Use Client Job Approval description: Client Job Approval lets you get sign-off on worked hours from a client or internal approver, directly from the Timecloud mobile app. --- [Skip to content](https://help.jointimecloud.com/how-to-use-client-job-approval#main-content) [Contact us](https://help.jointimecloud.com/kb-tickets/new?hsLang=en) [![Timecloud-Logo-600-2](https://help.jointimecloud.com/hs-fs/hubfs/Timecloud-Logo-600-2.png?width=200&height=40&name=Timecloud-Logo-600-2.png)](https://help.jointimecloud.com/?hsLang=en) Open main navigation Close main navigation - [Contact us](https://help.jointimecloud.com/kb-tickets/new) - [Go to app.jointimecloud.com](https://app.jointimecloud.com/) [Go to app.jointimecloud.com](https://app.jointimecloud.com/) Got questions? Ask away - There are no suggestions because the search field is empty. 1. [Service Portal](https://help.jointimecloud.com/?hsLang=en) 2. [Mobile App](https://help.jointimecloud.com/mobile-app?hsLang=en) # How to Use Client Job Approval ## Client Job Approval lets you get sign-off on worked hours from a client or internal approver, directly from the Timecloud mobile app. **Overview**   Client Job Approval is used when your company requires formal approval of worked hours — either from an internal manager or from an external client. Approval reports capture which check-in pairs were worked, any disputes, comments, and a digital signature. --- **Selecting Check-In Pairs for Approval** - Open the **Client Job Approval** section from the app menu. - Select the **check-in pairs** (shifts) you want to include in the approval report. - You can select individual entries or multiple entries at once. --- **Internal Approval Workflow** For internal approvals: - Select the check-in pairs and tap **Submit for Internal Approval**. - An internal reviewer (e.g. your manager) will review the hours. - Once reviewed, the approver signs off with a **digital signature**. ### **Internal Approval Reminders** If a draft report has been sitting without internal approval for too long, Timecloud can automatically send a one-time reminder to the admin who created the report. The reminder is delivered via push notification and/or email and includes the report ID, date range, and pending hours. To enable this, go to **Settings → Notifications** and toggle on **Internal Approval Reminder**. You can set the hours threshold and customise the reminder message. See *How to Set Up Notifications* for full details. --- **Client Approval Workflow** For client-facing approvals: - Select the check-in pairs and tap **Submit for Client Approval**. - Hand your device to the **client** so they can review the entries. - The client can approve or dispute individual entries. - Once satisfied, the client provides a **digital signature** to complete the approval. --- **Disputing and Approving Entries** - During review, each check-in entry has a toggle: - **Approve** - confirms the hours are correct. - **Dispute** - flags the entry for review or correction. - Disputed entries can include a comment explaining the issue. --- **Adding Comments to Approvals** - Tap the **comments field** on any entry to add a note. - Comments are saved with the approval report and visible on the generated PDF. - On the approval report PDF, comments are clearly labeled: - **Client-approved reports** show a **Client Comment** section. If your company uses internal approval, an **Internal Comment** section also appears above the client comment. - **Internally-approved reports** show an **Internal Comment** section. - All comments appear above the digital signature on the report. --- **Digital Signature Sign-Off** - At the end of the approval process, the approver is prompted to provide a **digital signature**. - Use your finger or stylus to sign on the screen. - Tap **Confirm** to save the signature with the report. --- **Saving and Managing Drafts** - If you are not ready to submit, tap **Save as Draft**. - Drafts are saved locally and can be resumed later. - Access your drafts from the **Approval Reports** section. --- **Viewing Approval Reports** - Go to the **Approval Reports** section to see all submitted reports. - Use **search** and **filter** options to find specific reports by date, employee, or status. ### **Filtering by Work Date** - The **date range picker** on the report list now filters by **work dates** - the actual check-in and check-out times recorded on each report's entries. - Select a start and end date to see only reports that contain shifts worked within that period. - This makes it easier to find reports for a specific pay period or project window, regardless of when the report was approved. ### **Draft Reports in the Report List** - Draft reports now appear alongside approved reports in the web app report list. - Use the **Approval Type** filter to show or hide **Draft**, **Client Approved**, and **Internal Approved** reports. - Draft reports display a greyed-out **Draft** label in the **Internal Approver** column instead of a download button. - Hovering over the **Draft** label shows a tooltip: *"This report has not been approved and cannot be downloaded."* - The **Internal Approved Time** column is left blank for draft reports. --- **What Appears on the Approval Report PDF** Each approval report PDF includes: - **Employee name**, **check-in / check-out times**, and **hours worked** for each entry. - **Job items** - up to two job item names are listed per check-in entry for a cleaner layout. - **Comments** - labeled as **Internal Comment** and/or **Client Comment** depending on the approval type (see *Adding Comments to Approvals* above). - **Digital signature** and **sign-off details** (approver name and approval date/time). --- **Approval Report Statuses**       | Status | Meaning | | --- | --- | | **Draft** | Report has been started but not submitted. 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