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How to Use Location Services on Mobile

Location services let Timecloud capture your GPS position when you clock in, and optionally restrict clock-ins to approved locations.

Enabling Location Tracking

Before your location can be recorded, you need to grant permission to the Timecloud app:

iPhone

  • Go to Settings > Privacy & Security > Location Services.

  • Find Timecloud and select While Using the App.

Android

  • Go to Settings > Apps > Timecloud > Permissions > Location.

  • Select Allow only while using the app.

If prompted by the app, tap Allow to grant location access.

GPS with Clock-In

  • When you tap Clock In, your GPS coordinates are automatically captured.

  • This location is attached to your check-in record.

  • Managers can view your clock-in location on the attendance map.

Geofence-Locked Attendance

If your company uses geofencing:

  • Clock-in is restricted to approved locations (geofences).

  • If you are outside the allowed area, you will see a message explaining that you cannot clock in from your current location.

  • Move to an approved location and try again.

What is a geofence? A geofence is a virtual boundary around a physical location (e.g. your office or work site). Your company sets these up in the web app.

Location on Employee Cards (Managers)

If you are a manager:

  • Open the punch board to see all clocked-in employees.

  • Each employee card shows a map pin with their clock-in location.

  • Tap an employee to view their location on a map.

Troubleshooting Location Issues

  • Location not recording? Make sure location permissions are set to "While Using the App".

  • GPS inaccurate? Move to an open area with a clear view of the sky. Indoor locations may reduce accuracy.

  • Geofence error? Confirm you are within the approved area. If the issue persists, contact your manager or admin.