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Troubleshooting the Timecloud Mobile App

This guide covers common issues you may encounter with the Timecloud mobile app and how to resolve them.

Location Permission Issues

Problem: The app cannot capture your GPS location when clocking in.

Solution:

  • Make sure location permissions are enabled for Timecloud:

    • iPhone: Settings > Privacy & Security > Location Services > Timecloud > While Using the App

    • Android: Settings > Apps > Timecloud > Permissions > Location > Allow only while using the app

  • If you dismissed the location prompt, go to your device settings and grant permission manually.

  • Restart the app after changing permissions.

No Internet Connection

Problem: The app shows limited functionality or data is not syncing.

Solution:

  • The app works in offline mode for clock-ins, clock-outs, and forms.

  • Other features (roster, leave requests) require an active internet connection.

  • Once you are back online, the app will automatically sync your offline data.

  • If data is not syncing, try:

    • Closing and reopening the app

    • Checking your Wi-Fi or mobile data connection

    • Restarting your device

Login Errors

Problem: You cannot log in to the app.

Solution:

  • Double-check your email address and password (or PIN).

  • If you have forgotten your password, tap Forgot Password and follow the reset instructions.

  • Make sure you have an active internet connection — login requires connectivity.

  • If your account is locked, contact your company admin to unlock it.

  • If using multi-factor authentication, ensure your authenticator app is set up correctly.

Push Notification Setup

Problem: You are not receiving push notifications.

Solution:

  • Verify notifications are enabled for Timecloud:

    • iPhone: Settings > Notifications > Timecloud > Allow Notifications

    • Android: Settings > Apps > Timecloud > Notifications > Enabled

  • Make sure your app is up to date — older versions may not support the latest notification features.

  • Check that your company has enabled push notifications as a delivery channel.

  • If notifications are still not working, try:

    • Logging out and logging back in

    • Uninstalling and reinstalling the app

    • Contacting your admin to confirm your notification settings