Web Punch Tips and Troubleshooting
Here are some helpful tips and answers to common questions about using Web Punch.
Tips
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The Check In Status dot updates in real time — refresh the page if it seems out of sync.
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After clocking in or out, the form resets automatically so it's ready for your next punch.
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Web Punch works on any modern browser — desktop or tablet.
Troubleshooting
|
Problem |
What to Do |
|---|---|
|
Error when clocking in |
Check that all mandatory fields (job layers, comments) are filled in. |
|
Web Punch is not visible in the sidebar |
Ask your administrator to enable Web Punch at both the company and employee levels. See How to Enable Web Punch. |
|
Status dot shows the wrong state |
Refresh the page. If the issue persists, try clearing your browser cache. |
|
Job layer dropdowns are empty |
Your administrator may need to configure job items. Contact your admin for help. |
Browser Compatibility
Web Punch is compatible with all modern browsers, including:
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Google Chrome
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Mozilla Firefox
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Microsoft Edge
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Safari
For the best experience, keep your browser updated to the latest version.