Time Clock Tips and Troubleshooting
Here are some helpful tips and answers to common questions about using Time Clock.
Tips
- The Check In Status dot updates in real time — refresh the page if it seems out of sync.
- After clocking in or out, the form resets automatically so it's ready for your next punch.
- Time Clock works on any modern browser — desktop or tablet.
- Time Clock works independently of mobile clock-in — Even if mobile app clock-in is disabled for your company or profile, you can still use Time Clock in the browser as long as it's enabled for you.
Troubleshooting
|
Problem |
What to DO |
|---|---|
|
Error when clocking in |
Check that all mandatory fields (job layers, comments) are filled in. |
|
Time Clock not visible in the sidebar |
Ask your administrator to enable Time Clock at both the company and employee level. See How to Enable Time Clock. |
|
"Clock-in failed" error when mobile clock-in is disabled |
This is expected for the mobile app only. Time Clock in the browser works independently — ensure your admin has enabled Time Clock (not mobile clock-in) for your account. |
|
Status dot shows the wrong state |
Refresh the page. If the issue persists, try clearing your browser cache. |
|
Job layer dropdowns are empty |
Your administrator may need to configure job items. Contact your admin for help. |
Browser Compatibility
Time Clock is compatible with all modern browsers, including:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
For the best experience, keep your browser updated to the latest version.