This article provides a guide on how to publish timesheets from Timecloud to Xero, including troubleshooting steps for resolving any publishing errors that may occur
Publishing Timesheets to Xero
- Navigate to the Timesheets tab
- Select the date range you would like to publish timesheets for
- Select 'Publish to Xero'
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Once complete, the data will publish to Xero as DRAFT Timesheets
Timecloud will never override any other state of a Timesheet except for a DRAFT
Troubleshooting Publishing Errors
Having trouble publishing your timesheets? Don't worry! Here's a quick guide to help you resolve common issues:
Attendance Flags
Attendance flags indicate potential issues with employee time entries, generally caused by a missing check-in pair. These flags prevent successful publishing to Xero.- How to fix: Review and resolve all attendance flags before attempting to publish.
- Need help? Click here to learn more about resolving flags
Employee Sync
- What it means: Employees with timesheets must be synced between Timecloud and Xero. A red syncing icon next to an employee's name means they haven't been synced.
- How to fix: Ensure all employees are synced from Timecloud to Xero.
- Need help? Click here to learn more about syncing your employees
Pay Period Mismatch
The pay period selected in Timecloud must perfectly match the pay period in Xero.- How to fix: Double-check that you've chosen the correct pay period in both systems.
Existing Draft Timesheets
You can't publish over an existing draft timesheet in Xero.- How to fix: Go to Xero and delete any existing draft timesheets before trying to publish again.
Still stuck?
If you've tried these steps and are still encountering problems, please contact our support team for assistance.